Success Story
Japan Home Transformation Journey
Japan Home (Singapore) appointed Consultant for the Company Digital Transformation. He recommended us to undertake the NACE@IAL for the staff learning intervention effected by the adoption of the Self-Check kiosk. Roles effected are Retail Outlet Sales Associate, Customer Service, and the supervisor/s.
Challenges
Due to the limited resources and the language barrier (mainly Chinese-speaking staff ), Japan Home had a tough time adopting self-check kiosks.
Solution
Japan Home was given training after the adoption of the self-check kiosk which will continue to implement to the other 44 outlets with improved planning and training.
Results
After the training, Japan Home was better equipped and more confident in handling the self-check kiosk.
The implementation of the self-check kiosk has improved their customer’s purchasing experience. They can quickly make payments using the self-check kiosk and reduce queue and waiting time at the counter.
#TransformationSuccess #ClientJourney #EmpowerChange
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Transaction Speed / Vol.
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Labor Cost Savings
